If XSplit VCam is freezing please try the following.


Please remove XSplit VCam as a video source from all software.

For streaming software, simply delete XSplit VCam source from all scenes and re-add it back manually.

For video chat software, check the video settings and re-select XSplit VCam as your virtual camera source.

If the VCam app continues to freeze, create a crash dump prior to closing XSplit VCam with the task manager. If you don’t know how to create a crash dump, you can see how to in this guide. Make sure that you are creating the crash dump while the VCam app is frozen.

You can use the guide mentioned above for both XSplit Broadcaster and XSplit VCam

Once you have created a crash dump, zip the file and upload it to your preferred file sharing service. Click on the chat bubble at the bottom right of this page to start a chat with our support team. Let them know about the issue that is occurring and share a link to the crash dump file you uploaded.
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