Question 1

XSplit Customer Portal

Accepted Answer

The XSplit Customer Portal makes managing your payment details a breeze. Here's a quick guide to help you navigate the process of updating your payment information.

Logging into the Customer Portal

**Open the XSplit Customer Portal **
Input Your Email Address: Ensure this is the same email address associated with your XSplit account.
Access the Link from Email: If your email is active with SplitmediaLabs Limited, you'll receive a link in your inbox. Remember, this link will remain active for just 30 minutes, so be prompt!

Updating or Changing Your Payment Method

As financial situations or preferences change, there might be a need to switch to a different card or payment method. Whether it's an expired credit card or other concerns, updating payment details ensures uninterrupted service.

Add Payment Method: In the Customer Portal, go to the Payment Method section and click on Add payment method.
Input New Details: Here, enter the necessary card details and finalize by clicking Add.

|| Removing Older Cards: To delete an older card, simply click on the "…" icon adjacent to the card then select Delete. This can only be done if another payment method has been added or if there isn’t an active plan on the current card.

Updating Your Invoice Information

Keeping your invoice details current ensures that all transaction records reflect the correct informat

Question 2

Audio: Twitch VOD Track

Accepted Answer

The Twitch VOD audio track allows you to send a separate audio track that will be used in VODs saved on Twitch. This VOD-specific audio feed can exclude copyrighted music or other audio elements that could potentially lead to copyright strikes or muted audio in the VOD.

Note: Using the Twitch VOD audio track feature requires some setup, including configuring audio inputs and outputs to ensure that the correct audio is sent to the live stream and VOD respectively.

Enable Twitch VOD Audio

Switch your audio capture mode to Presentation Sources by going to Tools > Settings then the Audio tab.
Open your Twitch Properties (click the gear icon beside your Twitch output under the Broadcast menu).
Select a track to be used as the VOD Track. || Track 1 is selected by default and this will send all audio from your stream to your VOD. Don't change this setting if you're not planning to exclude any audio on your VODs.
Assign sources or devi

Question 3

Camera: Background Removal

Accepted Answer

XSplit Broadcaster offers various background removal options for your camera sources, whether you're using a green screen or not. Follow these steps to access and configure the different background removal modes.

Right-click the camera source in your presentation to open your Camera Source Settings then go to the Background Removal tab.

Once inside the Background Removal tab, you’ll have three Modes for background removal:

Automatic
Chroma Key

* Color Key

Automatic Background Removal

Automatic background removal works without a green screen and uses VCam technology to remove your background in real-time.

Quality: Choose from Standard, High, or Highest to adjust the quality of background removal. Higher quality will use more hardware resources.
Hardware Acceleration: You can select Automatic or choose a specific CPU, GPU or Intel NPU for processing.
Remove Chair: This option allows you to filter out or keep your chair visible in your camera feed.

* Calibrate: Click Calibrate to optimize background removal based on your system hardware.

Chroma Key (Green Screen)

Chroma Key is the preferred m

Question 4

Release Notes (May 2025 Release)

Accepted Answer

Release Highlights

Secure Reliable Transport (SRT) streaming

Send low-latency, packet-loss–resilient feeds straight from Broadcaster: SRT is now built into the Amazon IVS and Custom Stream outputs. One toggle swaps your RTMP URL for SRT, letting you maintain quality even on unstable networks. Support for YouTube Live and CDNvideo is already in testing, so you’ll soon be able to push the same rock-solid signal to more destinations.

SRT on Amazon IVS

Under-the-hood optimizations

Broadcaster now starts faster, downloads less, and comes pre-packed with the essentials—thanks to a new resource-handling pipeline. These changes reduce bandwidth, tidy up menus (News now opens in your browser; logs zip locally), and lay the groundwork for even bigger updates we have in the works.

XSplit Broadcaster 4.5.2504.2402

Features & Improvements

Streaming & Networking

Secure Reliable Transport (SRT) is now selectable in Amazon IVS and Custom Stream outputs for low-latency, loss-resilient delivery.
Enhanced Broadcasting prompt now shows clearer warning text when Multitrack Video is enabled (IVS / Twitch).

Audio

Global-device delay can be set directly in the Audio Mixer (Settings UI updated to match).
Default system i

Question 5

Adding Guests with NDI Remote

Accepted Answer

NDI Remote lets you capture a guest’s camera, microphone, screen, or even mobile device in XSplit Broadcaster as an NDI® source. The feed arrives with embedded audio and frame‑accurate sync, so you can build split‑screen, picture‑in‑picture, or full‑screen layouts exactly the way you would with any local camera source.

|| Microsoft ends consumer Skype on May 2025. Use NDI Remote to bring in remote guests as an alternative.

Setting Up an NDI Remote Connection

Launch NDI Remote then invite and add guests. Follow NDI Tools documentation here.
In Broadcaster, click Add Source → Video/Network stream → NewTek NDI then select NDI Remote guests from the list.

| Tip: Plan for roughly 8–10 Mb/s of network bandwidth on your production PC for each 1080p 30 fps guest.

Next Steps

Design Your Layout – Use the Layout Wizard or manual transforms fo

Question 6

Windows 11 Compatibility

Accepted Answer

If an older version of XSplit Broadcaster is installed, Windows 11 Update may show an incompatibility message.

Older versions will trigger this incompatibility warning.

Ensure you update to the latest version of XSplit Broadcaster prior to upgrading your operating system to Windows 11 to resolve this issue. You will not need to uninstall XSplit Broadcaster.

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