Question 1

Login Authorization Errors

Accepted Answer

Some people may get this error message when logging in from your XSplit applications:

Authorization error message when logging in to XSplit

Below are some of the ways to fix this issue:

For Users With Browser Addons/Extensions
For Users With Brave Browser
Alternative Login Method

For Users With Browser Addons/Extensions

The error message is usually caused by certain browsers types and/or browser extensions blocking XSplit from authorizing the login, such as ad blockers, proxies, or VPN services. You can fix this by disabling these services temporarily and then try logging in again.

For Users With Brave Browser

Brave's very own Shields extension is known to cause issues with XSplit's web-based login authorization, rendering user's unable to successfully log in.

If Brave is set as your computer’s default browser, we suggest disabling Brave's Shields on the XSplit website by toggling it down. Then login on the XSplit program again to complete the authorization. You can turn the Brave Shields UP again after successfully logging in.

Clicking on the Brave shield icon to disable the feature

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Question 2

Connecting XSplit Connect with VCam via USB

Accepted Answer

Using a USB connection is recommended and fully supported when using VCam for windows with XSplit Connect. (USB Connection is not yet supported when using XSplit VCam for Mac OS)

Make sure that you have the latest version of the XSplit Connect mobile app and XSplit VCam for Windows then follow the instructions below:

Connect iPhone with USB cable

To use this method, it is required that your iOS phone is connected to the same wifi network as your computer

Install iTunes on your computer.
Connect your iPhone’s Lightning to USB Cable to both your iPhone and computer.
Refresh or select your iPhone as the camera on XSplit VCam.

NOTES:

|| The no wifi/data USB only connection is only available on XSplit VCam v3.0 or later. For earlier versions of XSplit VCam, both your PC and mobile device still needs to be connected to the same unrestricted network when using USB mode.

|| Please note that the USB tethering mode mentioned in this article is NOT the one referred to in the Connections settings of your phone, but the option typically found in the authorization popup menu the moment you connect your device to your PC using a data USB cable.

XSplit VCam USB Mode - Selecting USB Tethering

Connect Android with USB cable (Method 1)

This method has been tested on

Question 3

XSplit Broadcaster System Requirements

Accepted Answer

Desktop Operating System (OS)

Windows 10/11 64-bit OS with the latest Intel, AMD or NVIDIA graphics drivers.

||| We no longer support Windows 8.1 and below, but you can still use XSplit Broadcaster V4.0 for these OS which you can get here. | It's always recommended that your software drivers are on the latest version for Windows OS, including Java and MS Visual C++ Redistributable.

Processor (CPU):

Minimum

2nd Generation Core i5 CPU or equivalent.

Recommended

For HD 720p Recording/Streaming, a 4th Generation Core i5 or equivalent CPU is recommended.
For HD 1080p Recording/Streaming, a 4th Generation Core i7 or equivalent CPU is recommended.

Memory (RAM):

Minimum

8 GB RAM

Recommended

8 GB RAM

Graphics (GPU):

Minimum

GeForce or Radeon Class graphics card with DirectX 10.1 or better support.
Recommended
GeForce or Radeon Class graphics card with DirectX 10.1 or better support.

DirectX:

Minimum

Version 10.1

Recommended

Version 10.1

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Question 4

Getting Started with XSplit Connect: Webcam

Accepted Answer

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Use your mobile phone as a wireless camera for XSplit VCam with XSplit Connect: Webcam app. This guide aims to help you get started in setting up your phone and computer to use these apps for the first time.

XSplit Connect Webcam camera showing in XSplit VCam

|| IMPORTANT: XSplit VCam 3.0 and later supports USB only connection between XSplit VCam and XSplit Connect: Webcam. If you're running an older version of XSplit VCam, USB connection will still require both your computer and phone to be connected to the same unrestricted WIFI network for both WIFI and USB connection modes. We recommend that you update all XSplit products installed to the latest version at all times.

| Want to use a high-speed USB cable? Click here to learn how

Download/install the latest version of XSplit VCam on your computer (the download link can be found in your XSplit Account Dashboard Home

Clicking the VCam download button from the dashboard

Download/install the latest version of XSplit Connect: Webcam for your phone (through Google

Question 5

Getting Started with XSplit Broadcaster

Accepted Answer

Thank you for choosing XSplit Broadcaster!

Get started with setting up everything you need to create and share your content using the program with this guide.

| No XSplit Account yet? Click here to learn how you can create one.

Starting Up
Setting Up the Stage
The Layout Wizard
Local Recording
Streaming

Starting Up

XSplit Broadcaster needs to be downloaded and installed on a system that meets the system requirements to run properly. Follow these steps once the program is installed:

Run XSplit Broadcaster
Click the Sign In or Sign Up button. This will open a new browser tab where you can sign in using your XSplit account.

The XSplit Broadcaster Sign up/Sign In window

Once you have successfully logged in, the sign in process will continue and you will be greeted by the XSplit Broadcaster Stage.

Setting Up the Stage

The XSplit Stage shows you a preview of your scenes, as well as the tools you need to take control of your presentation.

![The XSplit Broadcaster Main Window showing all its tools and features, a

Question 6

Generating an MSINFO32 File

Accepted Answer

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The MSINFO32 file contains detailed information on your PC’s hardware and software specifications. This information is only used to diagnose and troubleshoot the issue you are currently having and will be deleted immediately once troubleshooting has finished.

Generating the MSINFO32 .NFO file

Go to the Start Menu.
Type "System Information" while the Start Menu is open.
The System Information App should appear in the Best Match Search Results. Press Enter to open.

Alternative Method:

Click the Windows key on your keyboard+R to open the Run Window. On the Run prompt, type “msinfo32” then click OK.

On the Run prompt, type msinfo32 then click OK.

On the System Information window, select File > Save.

Select File > Save.

Browse to a folder, type in a filename then click Save.

naming the MSINFO file and making sure the save as type is set to .NFO before saving

| It’s recommended that the folder and filename you choose can easily be remembered and accessible. Make sure that the Save as type is set to System Information File (*.NFO) as well

Once the file is saved, get back to the Supp

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