Question 1

XSplit Customer Portal

Accepted Answer

The XSplit Customer Portal makes managing your payment details a breeze. Here's a quick guide to help you navigate the process of updating your payment information.

Logging into the Customer Portal

**Open the XSplit Customer Portal **
Input Your Email Address: Ensure this is the same email address associated with your XSplit account.
Access the Link from Email: If your email is active with SplitmediaLabs Limited, you'll receive a link in your inbox. Remember, this link will remain active for just 30 minutes, so be prompt!

Updating or Changing Your Payment Method

As financial situations or preferences change, there might be a need to switch to a different card or payment method. Whether it's an expired credit card or other concerns, updating payment details ensures uninterrupted service.

Add Payment Method: In the Customer Portal, go to the Payment Method section and click on Add payment method.
Input New Details: Here, enter the necessary card details and finalize by clicking Add.

|| Removing Older Cards: To delete an older card, simply click on the "…" icon adjacent to the card then select Delete. This can only be done if another payment method has been added or if there isn’t an active plan on the current card.

Updating Your Invoice Information

Keeping your invoice details current ensures that all transaction records reflect the correct informat

Question 2

Audio: Twitch VOD Track

Accepted Answer

The Twitch VOD audio track allows you to send a separate audio track that will be used in VODs saved on Twitch. This VOD-specific audio feed can exclude copyrighted music or other audio elements that could potentially lead to copyright strikes or muted audio in the VOD.

Note: Using the Twitch VOD audio track feature requires some setup, including configuring audio inputs and outputs to ensure that the correct audio is sent to the live stream and VOD respectively.

Enable Twitch VOD Audio

Switch your audio capture mode to Presentation Sources by going to Tools > Settings then the Audio tab.
Open your Twitch Properties (click the gear icon beside your Twitch output under the Broadcast menu).
Select a track to be used as the VOD Track. || Track 1 is selected by default and this will send all audio from your stream to your VOD. Don't change this setting if you're not planning to exclude any audio on your VODs.
Assign sources or devi

Question 3

Camera: Background Removal

Accepted Answer

XSplit Broadcaster offers various background removal options for your camera sources, whether you're using a green screen or not. Follow these steps to access and configure the different background removal modes.

Right-click the camera source in your presentation to open your Camera Source Settings then go to the Background Removal tab.

Once inside the Background Removal tab, you’ll have three Modes for background removal:

Automatic
Chroma Key

* Color Key

Automatic Background Removal

Automatic background removal works without a green screen and uses VCam technology to remove your background in real-time.

Quality: Choose from Standard, High, or Highest to adjust the quality of background removal. Higher quality will use more hardware resources.
Hardware Acceleration: You can select Automatic or choose a specific CPU, GPU or Intel NPU for processing.
Remove Chair: This option allows you to filter out or keep your chair visible in your camera feed.

* Calibrate: Click Calibrate to optimize background removal based on your system hardware.

Chroma Key (Green Screen)

Chroma Key is the preferred m

Question 4

Windows 11 Compatibility

Accepted Answer

If an older version of XSplit Broadcaster is installed, Windows 11 Update may show an incompatibility message.

Older versions will trigger this incompatibility warning.

Ensure you update to the latest version of XSplit Broadcaster prior to upgrading your operating system to Windows 11 to resolve this issue. You will not need to uninstall XSplit Broadcaster.

Setting up your Kick Output

Go to Broadcast → Set up a new output → Kick. || Can't find Kick listed? Install it via the Plugin Store : Broadcast → Set up a new output → Find more outputs or Tools → Plugin Store.
On the Kick properties window, click Authorize.
Click Allow Access on the browser window that shows up. ||| You'll be asked to log in if you aren't logged in with your Kick account on your default browser.

Starting your Kick livestream

Begin streaming by selecting your Kick output from the Broadcast menu or by clicking the Stream button if Kick is selected.
Enter your stream title and category in the

Question 6

Release Notes (July 2025 Release)

Accepted Answer

We are pleased to announce the release of XSplit Broadcaster version 4.5.2507.0105. This update introduces native streaming to Kick, expands professional-grade streaming protocol support, enhances video encoding performance, and resolves a number of issues to improve stability and user experience.

Release Highlights

This month’s release is packed with significant updates for creators looking to expand their reach and enhance their production quality.

Kick Streaming Integration

You can now stream directly to Kick without any manual configuration. The new Kick output plugin allows you to simply log in with your Kick account, set your stream title and category, and go live, all from within XSplit Broadcaster.

Expanded SRT Support

Building on our recent introduction of Secure Reliable Transport (SRT), we have now added SRT support to the YouTube Live and CDNvideo output plugins. This protocol provides a more resilient and low-latency stream, ensuring higher quality and stability even over challenging network conditions.

Twitch Enhanced Broadcasting Upgrades

We've made significant improvements to the [Twitch Enhanced Broadcasting](https://support.xsplit.com/en/article/twitch-enhanced-broadcasting-beta-17

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