Question 1

XSplit Customer Portal

Accepted Answer

The XSplit Customer Portal makes managing your payment details a breeze. Here's a quick guide to help you navigate the process of updating your payment information.

Logging into the Customer Portal

**Open the XSplit Customer Portal **
Input Your Email Address: Ensure this is the same email address associated with your XSplit account.
Access the Link from Email: If your email is active with SplitmediaLabs Limited, you'll receive a link in your inbox. Remember, this link will remain active for just 30 minutes, so be prompt!

Updating or Changing Your Payment Method

As financial situations or preferences change, there might be a need to switch to a different card or payment method. Whether it's an expired credit card or other concerns, updating payment details ensures uninterrupted service.

Add Payment Method: In the Customer Portal, go to the Payment Method section and click on Add payment method.
Input New Details: Here, enter the necessary card details and finalize by clicking Add.

|| Removing Older Cards: To delete an older card, simply click on the "…" icon adjacent to the card then select Delete. This can only be done if another payment method has been added or if there isn’t an active plan on the current card.

Updating Your Invoice Information

Keeping your invoice details current ensures that all transaction records reflect the correct informat

Question 2

Audio: Twitch VOD Track

Accepted Answer

The Twitch VOD audio track allows you to send a separate audio track that will be used in VODs saved on Twitch. This VOD-specific audio feed can exclude copyrighted music or other audio elements that could potentially lead to copyright strikes or muted audio in the VOD.

Note: Using the Twitch VOD audio track feature requires some setup, including configuring audio inputs and outputs to ensure that the correct audio is sent to the live stream and VOD respectively.

Enable Twitch VOD Audio

Switch your audio capture mode to Presentation Sources by going to Tools > Settings then the Audio tab.
Open your Twitch Properties (click the gear icon beside your Twitch output under the Broadcast menu).
Select a track to be used as the VOD Track. || Track 1 is selected by default and this will send all audio from your stream to your VOD. Don't change this setting if you're not planning to exclude any audio on your VODs.
Assign sources or devi

Question 3

XSplit Express Video Editor

Accepted Answer

Although XSplit Express Video Editor is no longer actively supported, you can still download and use it for free.

Download XSplit Express Video Editor

Streamline Your Editing Process

${youtube}Getting Started with XSplit Express Video Editor

Bid farewell to the complexities of traditional video editing software. With XSplit Express Video Editor, you can:

Use Any Application for Recording Record or stream with your preferred application and effortlessly import the footage for editing.
Quick Edits and Trims Edit and trim your videos seamlessly, ensuring a polished final product.
Export in Minutes Have your edited video ready for upload in just a few minutes, hassle-free.
Completely FREE No premium license required! XSplit Express Video Editor is accessible to all users without any cost.

Question 4

Workaround: Twitch stream terminated or unable to start

Accepted Answer

We are aware of an issue where users cannot start their Twitch stream. An update to the Twitch Output plugin has been made to resolve this and further updates will be made to restore full functionality to the Twitch plugin.

If you encounter any of these error messages when starting your Twitch stream, update your Twitch Output plugin: Your broadcast was terminated due to repeated restarts. Din udsendelse blev afsluttet på grund af gentagne genstarter. IhrBroadcast wurde aufgrund von wiederholten Neustarts beendet. La grabación finalizó debido a reinicios repetidos. Votre diffusion a été arrêtée en raison de redémarrages répétés. 繰り返しの再起動によりブロードキャストが停止されました. 번복된 재시작이 잦아져서 방송이 종료되었습니다. A sua transmissão foi terminada devido à reinicializações seguidas. Трансляция была прекращена из-за большого количества перезапусков. การบรอดแคสต์ของคุณถูกยกเลิกเนื่องจากการรีสตาร์ทซ้ำ ๆ 因为反复重启您的录制被终止. 因為反復重啟您的錄製被終止.

Update Twitch Output Plugin

Go to Tools > My Plugins.
Find the Twitch plugin and click UPDATE.
Restart XSplit Broadcaster.

If you need further assistance or have any questions, please contact us through our chatbox or email support@xsplit.com.

Question 5

Release Notes (February 2025 Release)

Accepted Answer

Release Highlights

Amazon IVS Streaming

XSplit Broadcaster now supports Amazon Interactive Video Service (IVS), allowing you to stream directly to your IVS channels.

Simply create or select a channel in the Amazon IVS console, copy your stream key, and paste it into the new Amazon IVS Output.

Amazon IVS Multitrack Video can also be enabled through the plugin. This generates multiple video tracks of different qualities from your GPU, which can reduce server-side transcoding and help your viewers experience smooth streams regardless of their internet bandwidth. Encoder settings are also automatically configured when Multitrack Video is enabled.

Expanded H.265/HEVC Support

H.265/HEVC encoding is now available for Intel Quick Sync Video (QSV) and AMD Video Codec Engine (VCE), building on the initial NVIDIA NVENC support introduced previously. This expansion provides more efficient compression, offering higher-quality video at lower bitrates. ¹

AMD VCE Enhancements

XSplit can now detect and use multiple VCE-capable AMD GPUs.

Question 6

Login Authorization Errors

Accepted Answer

Some people may get this error message when logging in from your XSplit applications:

Authorization error message when logging in to XSplit

Below are some of the ways to fix this issue:

For Users With Browser Addons/Extensions
For Users With Brave Browser
Alternative Login Method

For Users With Browser Addons/Extensions

The error message is usually caused by certain browsers types and/or browser extensions blocking XSplit from authorizing the login, such as ad blockers, proxies, or VPN services. You can fix this by disabling these services temporarily and then try logging in again.

For Users With Brave Browser

Brave's very own Shields extension is known to cause issues with XSplit's web-based login authorization, rendering user's unable to successfully log in.

If Brave is set as your computer’s default browser, we suggest disabling Brave's Shields on the XSplit website by toggling it down. Then login on the XSplit program again to complete the authorization. You can turn the Brave Shields UP again after successfully logging in.

Clicking on the Brave shield icon to disable the feature

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