Question 1

Generating an MSINFO32 File

Accepted Answer

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The MSINFO32 file contains detailed information on your PC’s hardware and software specifications. This information is only used to diagnose and troubleshoot the issue you are currently having and will be deleted immediately once troubleshooting has finished.

Generating the MSINFO32 .NFO file

Go to the Start Menu.
Type "System Information" while the Start Menu is open.
The System Information App should appear in the Best Match Search Results. Press Enter to open.

Alternative Method:

Click the Windows key on your keyboard+R to open the Run Window. On the Run prompt, type “msinfo32” then click OK.

On the Run prompt, type msinfo32 then click OK.

On the System Information window, select File > Save.

Select File > Save.

Browse to a folder, type in a filename then click Save.

naming the MSINFO file and making sure the save as type is set to .NFO before saving

| It’s recommended that the folder and filename you choose can easily be remembered and accessible. Make sure that the Save as type is set to System Information File (*.NFO) as well

Once the file is saved, get back to the Supp

Question 2

Connecting XSplit Connect with VCam via USB

Accepted Answer

Using a USB connection is recommended and fully supported when using VCam for windows with XSplit Connect. (USB Connection is not yet supported when using XSplit VCam for Mac OS)

Make sure that you have the latest version of the XSplit Connect mobile app and XSplit VCam for Windows then follow the instructions below:

Connect iPhone with USB cable

To use this method, it is required that your iOS phone is connected to the same wifi network as your computer

Install iTunes on your computer.
Connect your iPhone’s Lightning to USB Cable to both your iPhone and computer.
Refresh or select your iPhone as the camera on XSplit VCam.

NOTES:

|| The no wifi/data USB only connection is only available on XSplit VCam v3.0 or later. For earlier versions of XSplit VCam, both your PC and mobile device still needs to be connected to the same unrestricted network when using USB mode.

|| Please note that the USB tethering mode mentioned in this article is NOT the one referred to in the Connections settings of your phone, but the option typically found in the authorization popup menu the moment you connect your device to your PC using a data USB cable.

XSplit VCam USB Mode - Selecting USB Tethering

Connect Android with USB cable (Method 1)

This method has been tested on

Question 3

Twitch Widgets

Accepted Answer

XSplit Broadcaster’s built-in Twitch widgets makes it very easy for you to show real-time alerts and messages to your audience.

Twitch Alerts and Chat Widget being used on a livestream

|| These widgets are not pre-installed, but you can install them through the Plugin Store.

Once installed, go to Add Source > Twitch Widgets to gain access to these widgets:

Twitch Alerts
Twitch Chat Viewer via HTML5
Twitch Cheers Alert
Twitch IRC Chat Viewer

| Click here to learn the best way you can use XSplit Broadcaster to stream to Twitch

Twitch Widgets are found by going to Add Source > Twitch Widgets from the Sources Menu

Twitch Alerts

Display an alert in real-time when you get cheers, subscribers, followers, and more.

Go to Add Source > Twitch Widgets > Twitch Widgets

Right-click on the source to show the Twitch Alerts properties

![Twitch Alerts source properties can be accessed when you right-click on the source after adding it to the XSplit Stage](https://storage.crisp.chat/users/helpdesk/website/567507547fcdcc00/twitch-alerts-right-click_v

Question 4

Getting Started with XSplit Connect: Webcam

Accepted Answer

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Use your mobile phone as a wireless camera for XSplit VCam with XSplit Connect: Webcam app. This guide aims to help you get started in setting up your phone and computer to use these apps for the first time.

XSplit Connect Webcam camera showing in XSplit VCam

|| IMPORTANT: XSplit VCam 3.0 and later supports USB only connection between XSplit VCam and XSplit Connect: Webcam. If you're running an older version of XSplit VCam, USB connection will still require both your computer and phone to be connected to the same unrestricted WIFI network for both WIFI and USB connection modes. We recommend that you update all XSplit products installed to the latest version at all times.

| Want to use a high-speed USB cable? Click here to learn how

Download/install the latest version of XSplit VCam on your computer (the download link can be found in your XSplit Account Dashboard Home

Clicking the VCam download button from the dashboard

Download/install the latest version of XSplit Connect: Webcam for your phone (through Google

Question 5

XSplit Broadcaster System Requirements

Accepted Answer

Desktop Operating System (OS)

Windows 10/11 64-bit OS with the latest Intel, AMD or NVIDIA graphics drivers.

||| We no longer support Windows 8.1 and below, but you can still use XSplit Broadcaster V4.0 for these OS which you can get here. | It's always recommended that your software drivers are on the latest version for Windows OS, including Java and MS Visual C++ Redistributable.

Processor (CPU):

Minimum

2nd Generation Core i5 CPU or equivalent.

Recommended

For HD 720p Recording/Streaming, a 4th Generation Core i5 or equivalent CPU is recommended.
For HD 1080p Recording/Streaming, a 4th Generation Core i7 or equivalent CPU is recommended.

Memory (RAM):

Minimum

8 GB RAM

Recommended

8 GB RAM

Graphics (GPU):

Minimum

GeForce or Radeon Class graphics card with DirectX 10.1 or better support.
Recommended
GeForce or Radeon Class graphics card with DirectX 10.1 or better support.

DirectX:

Minimum

Version 10.1

Recommended

Version 10.1

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Question 6

Setting Up Custom RTMP for Different Platforms

Accepted Answer

The Custom RTMP broadcast output allows you to connect to other streaming services using the stream URL and stream key.

Setting up Custom RTMP for Facebook Live
Setting up Custom RTMP for YouTube Live
Setting up Custom RTMP for Twitch
Setting up Custom RTMP for other platforms

Setting up Custom RTMP for Facebook Live

While you can already use XSplit Broadcaster to connect to Facebook Live directly, you may optionally want to use Custom RTMP to connect instead.

This guide shows you how to obtain the Stream Name and Stream URL from Facebook Live as well as set up the Custom RTMP account on XSplit Broadcaster.

Obtaining the RTMP URL and Stream Name

On you browser, go to Facebook Live Producer.

Select Use Stream Key on Getting Started.

You'll be shown the information you will need to enter when setting up Custom RTMP.

The Stream URL will go to the RTMP URL field on XSplit Broadcaster. While the

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