There will be some cases that the Technical Support staff will request a memory dump from you to help diagnose the cause of the issue.

Automatically generated Crash/Memory Dump
Manually creating a crash/memory dump file using Task Manager


Automatically generated Crash/Memory Dump

With the release of version 4.2 of XSplit Broadcaster, a crash or memory dump file will be automatically generated when the Broadcaster app crashes or abruptly closes unintentionally.

The crash/memory dump can be located on this directory: %ProgramData%\XSplit\Broadcaster

The Crash Dumps shown in Windows Explorer. This folder is automatically created to store generated crash dumps.

The files are automatically named as XSplit.Core.exe.(number).dmp.

Automatically generated crash dump files shown in Windows Explorer. File sizes of the crash dumps may vary depending on what occurred.

After locating the dump files, right-click on the CrashDump folder then go to Send to and select Compressed. Doing so will compress the file size making it easier to transfer the files.

The context menu in Windows Explorer allows you to compress folders into .zip files for easier transport.


Manually creating a crash/memory dump file using Task Manager

Reproduce the issue/crash on the XSplit application that you are using.

Go to Start > Run or press the Windows Key + R on your keyboard.

On the Run prompt, type taskmgr then click OK.

The Windows run command window with Task Manager (taskmgr) ready to open.

On the Details tab, look for XSplit.Core.exe process then right-click on it and select Create Dump File.

On Windows 8 and 10, you may need to click on More Details to show this view.

Task Manager with the XSplit Broadcaster process (XSplit.Core.exe) shown. Right-clicking the process shows a context menu to create a crash dump file.

A dialogue box will appear with the location of the saved dump file. Click OK and close Task Manager.

A dialog box showing that the dumping process has been successful.

You can find the saved dump file on %AppData%\Local\Temp location.

Windows Explorer showing the temporary AppData folder where manually created crash dumps can be found.

The created dump file will be too large to attach through email or the Support chat window. Compress the dump file to a .ZIP/.RAR file then upload it to a file-sharing service such as Dropbox or Google Drive.

Send the file sharing download link to Support.
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