Creating a Crash/Memory Dump
There will be some cases that the Technical Support staff will request a memory dump from you to help diagnose the cause of the issue.
Automatically generated Crash/Memory Dump
Manually creating a crash/memory dump file using Task Manager
With the release of version 4.2 of XSplit Broadcaster, a crash or memory dump file will be automatically generated when the Broadcaster app crashes or abruptly closes unintentionally.
The crash/memory dump can be located on this directory: %ProgramData%\XSplit\Broadcaster
The files are automatically named as XSplit.Core.exe.(number).dmp.
After locating the dump files, right-click on the CrashDump folder then go to Send to and select Compressed. Doing so will compress the file size making it easier to transfer the files.
Reproduce the issue/crash on the XSplit application that you are using.
Go to Start > Run or press the Windows Key + R on your keyboard.
On the Run prompt, type taskmgr then click OK.
On the Details tab, look for XSplit.Core.exe process then right-click on it and select Create Dump File.
On Windows 8 and 10, you may need to click on More Details to show this view.
A dialogue box will appear with the location of the saved dump file. Click OK and close Task Manager.
You can find the saved dump file on %AppData%\Local\Temp location.
The created dump file will be too large to attach through email or the Support chat window. Compress the dump file to a .ZIP/.RAR file then upload it to a file-sharing service such as Dropbox or Google Drive.
Send the file sharing download link to Support.
Automatically generated Crash/Memory Dump
Manually creating a crash/memory dump file using Task Manager
Automatically generated Crash/Memory Dump
With the release of version 4.2 of XSplit Broadcaster, a crash or memory dump file will be automatically generated when the Broadcaster app crashes or abruptly closes unintentionally.
The crash/memory dump can be located on this directory: %ProgramData%\XSplit\Broadcaster
The files are automatically named as XSplit.Core.exe.(number).dmp.
After locating the dump files, right-click on the CrashDump folder then go to Send to and select Compressed. Doing so will compress the file size making it easier to transfer the files.
Manually creating a crash/memory dump file using Task Manager
Reproduce the issue/crash on the XSplit application that you are using.
Go to Start > Run or press the Windows Key + R on your keyboard.
On the Run prompt, type taskmgr then click OK.
On the Details tab, look for XSplit.Core.exe process then right-click on it and select Create Dump File.
On Windows 8 and 10, you may need to click on More Details to show this view.
A dialogue box will appear with the location of the saved dump file. Click OK and close Task Manager.
You can find the saved dump file on %AppData%\Local\Temp location.
The created dump file will be too large to attach through email or the Support chat window. Compress the dump file to a .ZIP/.RAR file then upload it to a file-sharing service such as Dropbox or Google Drive.
Send the file sharing download link to Support.
Updated on: 11/08/2022
Thank you!