Articles on: Troubleshooting

Generating Graph Text for XSplit Broadcaster

A Graph Text file contains technical details about a video or audio device Source in XSplit Broadcaster, such as a webcam, capture card or microphone. If our Support Team asks for this file, generate it from the affected Source's settings then send it with your logs.


These files help our Support Team investigate your issue. Learn how we handle your information in our Privacy Policy.




Generating the Graph Text file for XSplit Broadcaster


  1. Open File Explorer and enter %ProgramData%\XSplit\Broadcaster\logs\ in the address bar.



    If you use the PTR version, enter %ProgramData%\XSplit\Broadcaster PTR\logs\ instead.



    File Explorer showing the XSplit Broadcaster logs folder.


  1. In XSplit Broadcaster, right-click the affected device Source to open its settings. Keep that window in focus and press F12.



    A webcam Source settings window with the F12 key highlighted.


  1. In the logs folder, find the new .txt file beginning with XBCGRPHTXT_. Its name includes the date, time and device name.


Pressing F12 does not display an on-screen confirmation. If the file does not appear, select the Source settings window to bring it into focus then press F12 again.


Uploading the logs


The log upload includes Graph Text files from the logs folder.


  1. In XSplit Broadcaster, open the Help menu then select Upload log files.



    The Help menu with Upload log files selected.


  1. When the upload succeeds, select the Copy Link button.



    The successful log upload dialog with the Copy Link button.


Sending files to the Support Team


Send the copied log link or the saved .txt file through our Support Chat or email it to support@xsplit.com.


For larger files, upload the file to a file-sharing service such as Google Drive or Dropbox then send the download link to the Support Team. Make sure the Support Team can access the file.




Updated on: 29/10/2026

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