The Graph Text file is used by our development team to see specific details of your video and audio device sources. These include devices such as your webcam, capture card, microphones, etc.

Generating the Graph Text file for XSplit Broadcaster

Launch File Explorer and open the following folder: %ProgramData%\XSplit\Broadcaster\logs\

%ProgramData%\XSplit\Broadcaster PTR\logs\ (for the PTR version)

The XSplit Broadcaster log files shown in Windows Explorer.

On XSplit Broadcaster, right-click on your device source then press F12 while the Settings window is in focus.

Do not worry if you see/hear nothing when doing this step. Pressing F12 will not show any on-screen confirmation as everything happens in the background.

Screenshot of the camera settings window and the F12 keyboard icon. Pressing F12 while in this window will generate a Graph Text log file.

A file named after the device source will be generated in the XBC logs folder that you opened earlier. For example, XBCGRPHTXT_DeviceName.txt.

If the file doesn’t appear, try clicking the device source settings window to make sure it’s in focus then press F12 again until the file appears.

On XSplit Broadcaster, go to Help > Upload Log Files.

A screenshot of the Help dropdown menu and mouse hovering over Upload log files.

Click Copy Link when the prompt appears after the log files have been uploaded. This will allow you to paste and send the files directly to the Support Chat box.

Confirmation window of upload log files. Mouse is hovering over Copy Link.
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