You may be requested to gather different logs and/or screenshots to help with the XSplit Support Team's efforts to fully troubleshoot the XSplit VCam Mac-related issue you might be having:


About this Mac
Installer Log
Debug Log
Crash Log


About This Mac

Click the Apple Menu from the Finder menu bar then choose About this Mac.

About this Mac menu highlighted in the finder

The About this Mac popup window should appear with basic information about your MacOS version and system specs.

Sample of the About this Mac popup window in MacOS


Installer Log

Go to Applications > Utilities > Console

Select Log Reports in the Sidebar.

Look for xvc_installer.log in the list.

Mac Log reports with xvc debug log highlighted

In many cases, Support and/or the devs may also request you to get the install.log file (also found in the Log Reports). In this case, you will have to submit two files:

xvc_installer.log
install.log


Alternative Method

Do this only if you're having trouble following the steps above

Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

Highlighting the Go to folder option in Mac's Go menu

Type /Library/Logs/xvc_installer.log in the space provided then click the Go button. The System Library > Logs folder will open showing the file.

Inputting the installer log directory in the Go to Folder dialog box

When the install.log file is also requested, type this:_

/var/log/install.log then click the Go button.


Debug Log

Go to Applications > Utilities > Console

Select Log Reports in the Sidebar.

Look for XSplit VCam\_debug.log in the list.

Mac Log reports with XSplit VCam debug log highlighted

Alternative Method

Do this only if you're having trouble following the steps above

Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

Highlighting the Go to folder option in Mac's Go menu

Type ~/Library/Logs/XSplit VCam_debug.log in the space provided then click the Go button. The User Library > Logs folder will open showing the file.

Inputting the debug log directory in the Go to Folder dialog box


Crash Log

Go to Applications > Utilities > Console

Select Crash Reports in the Sidebar.

Look for XSplit VCam in the list.

Mac Crash reports with XSplit VCam crash log highlighted


Alternative Method

Do this only if you're having trouble following the steps above

Click Go at the Finder menu bar, then select Go to Folder from the drop down menu.

Highlighting the Go to folder option in Mac's Go menu

Type ~/Library/Logs/DiagnosticReports/ in the space provided then click the Go button. The User Library > Logs > DiagnosticReports folder will open. Search for the file with "XSplit VCam" in the filename.

Inputting the crash log directory in the Go to Folder dialog box

Mac Crash reports folder with XSplit VCam crash log highlighted
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