Generating a HijackThis log
In some cases, the Technical Support staff will request you to generate a HijackThis log. This file contains an in-depth report of your computer’s registry and file settings which the staff can use to diagnose and troubleshoot the issue you are currently having.
Click here to download HijackThis
Right-click on HijackThis.exe and select Run as administrator.
![Selecting Run as Administration when running Hijackthis.exe](https://cdn4.xsplit.com/helpdesk/images/i/o/328906234/23bf7873bbc07e5d00752401/hijackthis-run.png)
Click on Do a system scan only.
![Selecting Do a system scan only in Hijackthis's main menu](https://cdn4.xsplit.com/helpdesk/images/i/o/328906236/5980824b49d0227b2247aae8/hijackthis-scan.png)
After HijackThis has finished scanning, click on Save log.
![Selecting Save log after HiJackThis finishes the scan](https://cdn4.xsplit.com/helpdesk/images/i/o/328906243/fa344fd1878f2ec91b072f44/hijackthis-savelog.png)
Click the drop-down menu next to Save as type and choose All files instead of .log.
![Setting the logfile type to All Files in the Save dialog box](https://cdn4.xsplit.com/helpdesk/images/i/o/328906247/7a2a712157143b16776071f3/hijackthis-4.png)
Save the file in .txt format and browse to a folder, type in a filename then click Save.
![Naming the HiJackthis file with a .txt file type](https://cdn4.xsplit.com/helpdesk/images/i/o/328906252/65fdd7ab0515008c652ff51e/hijackthis-5.png)
Click here to download HijackThis
Generating the HijackThis log
Right-click on HijackThis.exe and select Run as administrator.
![Selecting Run as Administration when running Hijackthis.exe](https://cdn4.xsplit.com/helpdesk/images/i/o/328906234/23bf7873bbc07e5d00752401/hijackthis-run.png)
Click on Do a system scan only.
![Selecting Do a system scan only in Hijackthis's main menu](https://cdn4.xsplit.com/helpdesk/images/i/o/328906236/5980824b49d0227b2247aae8/hijackthis-scan.png)
After HijackThis has finished scanning, click on Save log.
![Selecting Save log after HiJackThis finishes the scan](https://cdn4.xsplit.com/helpdesk/images/i/o/328906243/fa344fd1878f2ec91b072f44/hijackthis-savelog.png)
Click the drop-down menu next to Save as type and choose All files instead of .log.
![Setting the logfile type to All Files in the Save dialog box](https://cdn4.xsplit.com/helpdesk/images/i/o/328906247/7a2a712157143b16776071f3/hijackthis-4.png)
Save the file in .txt format and browse to a folder, type in a filename then click Save.
![Naming the HiJackthis file with a .txt file type](https://cdn4.xsplit.com/helpdesk/images/i/o/328906252/65fdd7ab0515008c652ff51e/hijackthis-5.png)
Updated on: 12/08/2022
Thank you!