Generating a HijackThis log
In some cases, the Technical Support staff will request you to generate a HijackThis log. This file contains an in-depth report of your computer’s registry and file settings which the staff can use to diagnose and troubleshoot the issue you are currently having.
Click here to download HijackThis
Right-click on HijackThis.exe and select Run as administrator.
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Click on Do a system scan only.
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After HijackThis has finished scanning, click on Save log.
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Click the drop-down menu next to Save as type and choose All files instead of .log.

Save the file in .txt format and browse to a folder, type in a filename then click Save.

Click here to download HijackThis
Generating the HijackThis log
Right-click on HijackThis.exe and select Run as administrator.

Click on Do a system scan only.

After HijackThis has finished scanning, click on Save log.

Click the drop-down menu next to Save as type and choose All files instead of .log.

Save the file in .txt format and browse to a folder, type in a filename then click Save.

Updated on: 12/08/2022
Thank you!