Question 1

XSplit Customer Portal

Accepted Answer

The XSplit Customer Portal makes managing your payment details a breeze. Here's a quick guide to help you navigate the process of updating your payment information.

Logging into the Customer Portal

**Open the XSplit Customer Portal **
Input Your Email Address: Ensure this is the same email address associated with your XSplit account.
Access the Link from Email: If your email is active with SplitmediaLabs Limited, you'll receive a link in your inbox. Remember, this link will remain active for just 30 minutes, so be prompt!

Updating or Changing Your Payment Method

As financial situations or preferences change, there might be a need to switch to a different card or payment method. Whether it's an expired credit card or other concerns, updating payment details ensures uninterrupted service.

Add Payment Method: In the Customer Portal, go to the Payment Method section and click on Add payment method.
Input New Details: Here, enter the necessary card details and finalize by clicking Add.

|| Removing Older Cards: To delete an older card, simply click on the "…" icon adjacent to the card then select Delete. This can only be done if another payment method has been added or if there isn’t an active plan on the current card.

Updating Your Invoice Information

Keeping your invoice details current ensures that all transaction records reflect the correct informat

Question 2

Camera: Background Removal

Accepted Answer

XSplit Broadcaster offers various background removal options for your camera sources, whether you're using a green screen or not. Follow these steps to access and configure the different background removal modes.

Right-click the camera source in your presentation to open your Camera Source Settings then go to the Background Removal tab.

Once inside the Background Removal tab, you’ll have three Modes for background removal:

Automatic
Chroma Key

* Color Key

Automatic Background Removal

Automatic background removal works without a green screen and uses VCam technology to remove your background in real-time.

Quality: Choose from Standard, High, or Highest to adjust the quality of background removal. Higher quality will use more hardware resources.
Hardware Acceleration: You can select Automatic or choose a specific CPU, GPU or Intel NPU for processing.
Remove Chair: This option allows you to filter out or keep your chair visible in your camera feed.

* Calibrate: Click Calibrate to optimize background removal based on your system hardware.

Chroma Key (Green Screen)

Chroma Key is the preferred m

Question 3

Windows 11 Compatibility

Accepted Answer

If an older version of XSplit Broadcaster is installed, Windows 11 Update may show an incompatibility message.

Older versions will trigger this incompatibility warning.

Ensure you update to the latest version of XSplit Broadcaster prior to upgrading your operating system to Windows 11 to resolve this issue. You will not need to uninstall XSplit Broadcaster.

Release Highlights

This month’s release is packed with significant updates for creators looking to expand their reach and enhance their production quality.

Kick Streaming Integration

You can now stream directly to Kick without any manual configuration. The new Kick output plugin allows you to simply log in with your Kick account, set your stream title and category, and go live, all from within XSplit Broadcaster.

Expanded SRT Support

Building on our recent introduction of Secure Reliable Transport (SRT), we have now added SRT support to the YouTube Live and CDNvideo output plugins. This protocol provides a more resilient and low-latency stream, ensuring higher quality and stability even over challenging network conditions.

Twitch Enhanced Broadcasting Upgrades

We've made significant improvements to the [Twitch Enhanced Broadcasting](https://support.xsplit.com/en/article/twitch-enhanced-broadcasting-beta-17

Question 5

New XSplit Infrastructure Launch FAQ

Accepted Answer

A Faster, More Stable XSplit is Here!

We've upgraded our core platform to give you a better XSplit experience with improved stability, faster logins, and quicker startup times. This guide answers key questions to ensure a smooth transition.

I already have a Premium License, what do I need to do?
Can I still log in using my email address?
How do I switch back to the Legacy infrastructure?

This article will be updated regularly as new information becomes available.

I already have a Premium License, what do I need to do?

If you purchased or redeemed your license before Sep 3 2025

Uninstall XSplit Broadcaster
Download and install the Legacy version from the dashboard here.

This is a temporary step. We want to assure you that you will not be stuck on the Legacy version. We are actively working on migrating all existing licenses to our new infrastructure, and we will provide updates on this process.

What’s the difference between Legacy and the new platform?

It’s the same Broadcaster app and features. We updated only the backend that handles sign in and licensing as well as a new website. Your scenes, sources, and settings stay on your device, so there’s nothing to redo. If your license was created before **Se

Question 6

Streaming to Vimeo

Accepted Answer

Vimeo is the leading all-in-one video platform for professionals, creators, and businesses to showcase their work with high-quality, ad-free video. Streaming to Vimeo allows you to connect with a dedicated community that values professional content. This guide will walk you through setting up your XSplit Broadcaster to go live on Vimeo.

Prerequisites

Before you begin, please ensure you have an active Vimeo account with live streaming capabilities.

Setting up your Vimeo Output

Go to Broadcast → Set up a new output → Vimeo.

|| The Vimeo output plugin should be installed by default. If it isn't listed, install it via the Plugin Store : Broadcast → Set up a new output → Find more outputs or Tools → Plugin Store.

On the Vimeo properties window, click Authorize.
XSplit will open your browser window to request permissions. Click Allow to continue. ![You'll be prompted to log into your Vimeo account, if you aren't already.](https://storage.crisp.chat/users/helpdesk/website/-/5/6/7/5/567507547fcdcc00/vimeo-

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