In the XSplit 1.0.1204.1301 client we have discovered a bug which for several hours today may have prevented many paid users to login to XSplit. We have constructed XSplit as a service that will still be able to operate for paid users even if our servers should experience unexpected downtime. The official XSplit 1.0.1204.1301 had a bug which prevented this safety mechanism to kick in under some special circumstances which we discovered today during intermittent server down time.
We will work very hard to avoid similar situations going forward and we thank everyone for their support and patience.
While we are still working on some server issues, the patch in the download page will resolve the issues for existing XSplit account holders who have been logged into their account before on the current workstation.
New users that have recently signed up for an XSplit account or existing users who is logging into XSplit on a new workstation may still be getting the following message "You need to be online the first time before you login".
We are working to resolve that and will provide an update when this issue is resolved.