> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.xsplit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Login Authorization Errors

Some people may get this error message when logging in from your XSplit applications:

![Authorization error message when logging in to XSplit](https://storage.crisp.chat/users/helpdesk/website/-/5/6/7/5/567507547fcdcc00/authorization-failed_ghnyy2.png)

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Below are some of the ways to fix this issue:

* [Local Network Access Prompt](#2-local-network-access-prompt)

* [For Users with Browser Addons/Extensions ](#2-for-users-with-browser-addons/extensions)

* [For Users with Brave Browser](#2-for-users-with-brave-browser)

* [Alternative Login Method](#2-alternative-login-method)

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## Local Network Access Prompt

Users may see a site permission prompt in their web browser that says ***xbc.xsplit.com*** is asking to **look for and connect to any device on your local network** when logging in. Select **Allow **so XSplit can authenticate your account.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/6/7/5/567507547fcdcc00/local-network-permission-1_tl76j6.png)

If the prompt was blocked or you get the authorization error without seeing it: Click the icon beside the address bar and enable Local network access for xbc.xsplit.com, then try logging in again.

![](https://storage.crisp.chat/users/helpdesk/website/-/5/6/7/5/567507547fcdcc00/local-network-permission-2_cgpj33.png)

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## For Users with Browser Addons/Extensions

The error message is usually caused by certain browsers types and/or browser extensions blocking XSplit from authorizing the login, such as ad blockers, proxies, or VPN services. You can fix this by disabling these services temporarily and then try logging in again.

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## For Users with Brave Browser

**Brave's** very own **Shields extension** is known to cause issues with XSplit's web-based login authorization, rendering user's unable to successfully log in.

If **Brave** is set as your computer’s default browser, we suggest disabling Brave's **Shields** on the XSplit website by toggling it down. Then login on the XSplit program again to complete the authorization. You can turn the Brave Shields UP again after successfully logging in.

![Clicking on the Brave shield icon to disable the feature](https://storage.crisp.chat/users/helpdesk/website/567507547fcdcc00/braveshieldoff_1bluzb5.gif)

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## Alternative Login Method

If the issue persists and/or none of the methods above works, you can click the **Having Issues Signing In?** link. Copy the link provided by clicking on the box, paste the link to the address bar of your browser, then press **enter**. 

![XBC Alternative login method](https://cdn4.xsplit.com/helpdesk/images/i/o/425835103/9e7a441c0faf2bc83a49ae2f/XSplit-Alternative-Login.gif)

This will open a new XSplit log in page from the same browser in which you will have to enter your XSplit account email and OTP/Password to log in.