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# Generating an MSINFO32 File

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The MSINFO32 file contains detailed information on your PC’s hardware and software specifications. This information is only used to diagnose and troubleshoot the issue you are currently having and will be deleted immediately once troubleshooting has finished.

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## Generating the MSINFO32 .NFO file

1. Go to the **Start Menu.**

2. Type "System Information" while the Start Menu is open.

3. The **System Information App** should appear in the _Best Match_ Search Results. Press **Enter** to open.

**Alternative Method:**

Click the **Windows key on your keyboard+R** to open the Run Window. On the Run prompt, type _“msinfo32”_ then click **OK**.

![On the Run prompt, type msinfo32 then click OK.](https://cdn4.xsplit.com/helpdesk/images/i/o/328861127/42c3802134914d0cdb873175/msinfo-1.png)

4. On the System Information window, select **File** > **Save**.

![Select File > Save.](https://cdn4.xsplit.com/helpdesk/images/i/o/328861139/92a466bd411abe1cb40fedef/msinfo-2.png)

5. Browse to a _folder_, type in a _filename_ then click **Save**.

![naming the MSINFO file and making sure the save as type is set to .NFO before saving](https://cdn4.xsplit.com/helpdesk/images/i/o/328861143/eff3807e642357c6c4299e9f/msinfo-3.png)

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| It’s recommended that the folder and filename you choose can easily be remembered and accessible.  Make sure that the _Save as type_ is set to _System Information File (*.NFO)_ as well

6. Once the file is saved, get back to the Support Chat window then click the **Send a file icon** next to the message box.

![Sending generated MSINFO32 file to the support chat](https://storage.crisp.chat/users/helpdesk/website/567507547fcdcc00/msinfo-sending-process-gif_5nf1zc.gif)

7. Find and select the MSINFO32 file you saved earlier, then click **open**.