> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.xsplit.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Fixing Windows Installer

Errors can occur when installing or removing an application from your PC. Using the _Windows Installer Troubleshooter_ will:

* Fix any corrupt registry of your Windows OS.
* Fixing programs that prevent you to install new applications or updating installed applications.
* Fixing programs that prevent you from uninstalling from your Control Panel’s ‘Add or Remove Programs.

![Windows Installer package error](https://cdn4.xsplit.com/helpdesk/images/i/o/388242899/c369974d282e9d32c083c83f/Installer-01.png)

|| This should not affect any personal files, information, or other applications installed on your computer.

1. Download the Windows Installer Troubleshooter to this [link](https://support.microsoft.com/en-ph/help/17588/windows-fix-problems-that-block-programs-being-installed-or-removed) and download the troubleshooter.

2. Run the troubleshooter application and click **Next**. 

![Windows' Install/Uninstall troubleshooter first step](https://cdn4.xsplit.com/helpdesk/images/i/o/388243665/095df9ed747ee5b76b4612be/Installer-03.png)

3. Select either **Installing** or **Uninstalling** depending on when the error occurs.

![Windows install/uninstall troubleshooter asking if the problem is with installing or uninstalling](https://cdn4.xsplit.com/helpdesk/images/i/o/388245325/d3642f172d93e7e1b4199f06/Installer-05.png)

4. Select the application that you want to fix and click **Next**. For this tutorial, we will use XSplit Broadcaster.

![Windows install/uninstall troubleshooter - selecting the correct XSplit app](https://cdn4.xsplit.com/helpdesk/images/i/o/388243897/240d07252a1f4b96e42b7b71/Installer-04.png)

5. Click **Yes, try uninstall** on the next prompt. Once done, the troubleshooter will try to fix the cause of the error.

![Windows install/uninstall troubleshooter - suggested cause and solution](https://cdn4.xsplit.com/helpdesk/images/i/o/388244937/bb71c2dd87c80f1d400917b3/Installer-06.png)

6. Once the process is complete, this prompt should appear:

![Windows install/uninstall troubleshooter - completion](https://cdn4.xsplit.com/helpdesk/images/i/o/388244566/efae4fbc7592869802ed5654/Installer-02.png)

The application with the issue should now be uninstalled on your PC. You can try reinstalling the application again after.