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# Creating a Crash/Memory Dump

There will be some cases that the Technical Support staff will request a memory dump from you to help diagnose the cause of the issue.

[ **Automatically generated Crash/Memory Dump** ](#2-automatically-generated-crashmemory-dump)  
[ **Manually creating a crash/memory dump file using Task Manager** ](#2-manually-creating-a-crashmemory-dump-file-using-task-manager)  

---

## Automatically generated Crash/Memory Dumps

A crash or memory dump file will be automatically generated when the XSplit Broadcaster or XSplit VCam app crashes or abruptly closes unintentionally.

1. Locate your app's **CrashDump** folder by going to these directories in Windows File Explorer:
* **XSplit Broadcaster**'s CrashDump folder will be in this directory: `%ProgramData%\XSplit\Broadcaster\`
* **XSplit VCam**'s CrashDump folder will be in this directory: `%ProgramData%\XSplit\VCam\`

| You can enter these addresses on the _address bar_ on Windows File Explorer.

![CrashDumps folder in File Explorer. This folder is automatically created to store generated crash dumps.](https://cdn4.xsplit.com/helpdesk/images/i/o/409445282/eab74125543628799ecd19c7/crash-dump-1.png)

2. Check the contents of the _CrashDump_ folder to verify that the dump files were generated:
* For **XSplit Broadcaster**, the dump files will be named `XSplit.Core.exe.(number).dmp`.
* For **XSplit VCam**, the dump files will be named `XSplitVCam.exe.(number).dmp`.

![Crash dump files will be named like these, each with a unique number.](https://cdn4.xsplit.com/helpdesk/images/i/o/409445608/950e68156ab6ca38bdbc3e5b/crash-dump-2.png)

3. Go back to the directory where the _CrashDump_ folder is located. You will need to compress this folder into a _.zip_ file so it will be easier to send to the Support Team.
* **Windows 10**: Right-click on the _CrashDump_ folder, go to **Send to** then select **Compressed (zipped) folder**.
* **Windows 11**: Right-click on the _CrashDump_ folder, then select **Compress to ZIP file**.

![Compressing the folder into a .zip file will make it easier to send the files for investigation and troubleshooting.](https://cdn4.xsplit.com/helpdesk/images/i/o/409445673/4d7e9e9a65c25d66570acb33/crash-dump-3.png)

---

## Manually creating a crash/memory dump file using Task Manager

1. Reproduce the issue/crash on the XSplit application that you are using.

2. Go to **Start** > **Run** or press the **Windows Key + R** on your keyboard.

3. On the Run prompt, type `taskmgr`, hold down the **Ctrl** and **Shift** keys then click **OK** to run it as an administrator.

![The Windows run command window with Task Manager (taskmgr) ready to open.](https://cdn4.xsplit.com/helpdesk/images/i/o/323544386/690db004b0d63fd2a3f5cbe2/taskmanager1.png)

4. On the **Details** tab, look for your XSplit app process then right-click on it and select **Create Dump File**.
* For **XSplit Broadcaster**, look for the `XSplit.Core.exe` process.
* For **XSplit VCam**, look for the `XSplitVCam.exe` process.

|| On Windows 8 and 10, you may need to click on **More Details** to show this view.

![Task Manager with the XSplit Broadcaster process (XSplit.Core.exe) shown. Right-clicking the process shows a context menu to create a crash dump file.](https://cdn4.xsplit.com/helpdesk/images/i/o/323544620/7f18cba800438a048a8f75f5/taskmanager2.png)

5. A dialogue box will appear with the location of the saved dump file. Click **OK** and close Task Manager.

![A dialog box showing that the dumping process has been successful.](https://cdn4.xsplit.com/helpdesk/images/i/o/323544964/515e54efebc0bdbcca8068f9/taskmanager3.png)

6. You can find the saved dump file on `%AppData%\Local\Temp` location.

![Windows Explorer showing the temporary AppData folder where manually created crash dumps can be found.](https://cdn4.xsplit.com/helpdesk/images/i/o/323545514/f4b82d8bb20e1a81c55ad7e2/taskmanager4.png)

7. The created dump file will be too large to attach through email or the Support chat window. Compress the dump file to a .ZIP/.RAR file then upload it to a file-sharing service such as Dropbox or Google Drive.

8. Send the file sharing download link to Support.